What Do We Want
The primary objective of the Continuous Improvement Manager role is to drive operational excellence by analysing and optimising business processes, implementing Lean principles, onboarding system upgrades, and fostering a culture of continuous improvement. This position will play a critical role in reducing inefficiencies, improving service quality, driving cost reduction, and aligning operations with our customers' strategic operational and transport goals. You will analyse current practices, identify and develop business process improvements, as well as implement changes in workflows to drive continuous performance.
What Will Your Day To Day Look Like
1. Analysing company processes and procedures and developing process enhancement strategies to build a continuous improvement environment to support an ongoing programme of performance improvement.
2. Leading the delivery of better value, reducing cost to serve and increasing operational efficiencies through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
3. Taking ownership of change initiatives from evolution/efficiency identification and opportunities through to project delivery via internal governance and controls.
4. Identifying and delivering service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking.
5. Working with (internal & external) key business stakeholders to lead and facilitate process improvement-based workshops and projects to drive ideas and solutions.
6. Identifying trends and process variations as part of establishing a continuous improvement and compliance auditing and monitoring system.
7. Ensuring the business impact and project objectives are identified, reported on, and managed at all times.
8. Assisting in the development and implementation of a 'best-in-class' continuous improvement and compliance strategy.
9. Working with other team members and business services departments to revise processes.
10. Completing post-implementation reviews to ensure successful delivery has been achieved.
What Skills You Need for This Role
1. Minimum 3-5 years proven continuous improvement analytical experience from a similar role, preferably within a logistics environment.
2. Project Management background.
3. A sharp eye for identifying weak points in processes and organizational structures.
4. An analytical mindset with excellent communication and presentation skills.
5. A thorough understanding of the latest process enhancement strategies.
6. Dynamic thinking and problem-solving abilities.
7. Leadership and mentoring skills.
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