About Bright Motor Group
Established in 1982, Bright Motor Group is one of Ireland's leading motor retailers. We represent top brands such as Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.
Our Locations
We have a total of 12 showrooms situated at Airside near Swords, Navan Road, and Bray dealership, providing a choice of locations for interested candidates.
Owing to our ongoing expansion and business growth, we are seeking positive and motivated individuals to join our successful Aftersales team at our newly opened SEAT/CUPRA Airside Motor Campus in Swords.
We are looking for customer-focused individuals passionate about delivering exceptional service experience to our clients when they choose Bright Motor Group for their vehicle servicing needs.
About the Role: Service Advisor
As a Bright Service Advisor, you will be part of a team renowned for its outstanding customer service standards.
The Service team is dedicated to upholding the highest quality industry standards.
Your key responsibilities will include:
* Being the primary point of contact with service customers
* Taking customer bookings and scheduling services and repairs
* Communicating work and faults to vehicle technicians
* Handling customer complaints and advising on warranty retention and claims
* Sales/advice for accessories and modifications
* Collating information for Customer Satisfaction Index (CSI)
* Maintaining an ordered stock room and finding parts from stock
* Raising invoices and liaising with other members of staff
What We're Looking For
We are seeking experienced Service Advisors with:
* Excellent customer service skills and professional appearance
* Demonstrable ability to meet and exceed targets
* IT literacy including Microsoft Office suite
* Self-motivation and ability to manage workload effectively
* Highly organized and focused individual who can work well in teams
* Excellent numerical skills
* Full driving license
What We Offer
In return for your hard work and dedication, we offer:
* Competitive salary and bonus scheme
* Company pension scheme
* Bike-to-Work scheme
* Employee Assistance Program
* Access to manufacturer and professional qualifications