Customer Support Representative (Spanish)
About the Company
Playrix is one of the most successful mobile game development companies in the world. In terms of mobile application revenue, we rank first in Europe and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.
Team and Role
Join the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.
In this role, you'll assist and support players of the hit game Fishdom, enjoyed by millions worldwide.
Tasks
* Provide technical support for our free-to-play mobile games across multiple platforms (manage player tickets with the help of support engineers).
* Engage with a global player base, offering technical advice and assistance.
* Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions.
* Utilize research skills to develop solutions and enhance our support services.
Requirements
* Excellent communication skills in English, both verbal and written.
* Excellent communication skills in Spanish, both verbal and written.
* A knack for swiftly grasping technical concepts and explaining them to users with varying levels of technical expertise.
* Experience playing mobile games is preferred.
Flexibility at Work
* We offer a flexible schedule, allowing employees to work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can work however and wherever you like — we only evaluate your results.
Caring for Health and Well-Being
* We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
* We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
* We support a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional Development and Education
* We pay for participation in specialized conferences and courses and hold our own internal conferences.
* We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and Merch
* We regularly hold offline events like team meetings, corporate parties, and informal office gatherings.
* We organize competitions, quizzes, hackathons, and online fitness challenges.
* We have a merch store with an internal currency for unique gifts, which can be earned through participation in events and company activities.
Work Format
Remote or from one of the company’s offices.
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