Purpose of the Role:The successful candidate will be responsible for overseeing all operations carried out in the workshop, including supervising the other members of the workshop team.Principal Duties and ResponsibilitiesLocal management of and coordination of workshop engineering team to include:-Assigning, Scheduling and monitoring repairs in the workshopArranging for Demo equipment to be serviced as requiredCo-ordinating with the installation team and warehouse in relation to new equipment testing and preparationSupervising and mentoring the workshop team members ensuring their growth and development, including on going appraisals.Monitoring team compliance with statutory regulations, Company policies/guidelines and HSWAW legislationMonitoring of team performance in relation to agreed KPIs and business targetsWorking with the Service Manager in selection of new team members (will require participation on interview panels).Oversee the calibration of test equipment used by the team in the Republic of Ireland. Arranging for devices to be shipped to calibration houses and maintain the records and certificates.Stock management and administrative tasks.Provision of Technical and Experiential Input:Provide technical support to the in house and field Sales/Service teamsSupport to SM in pricing of Service contracts and support plans.Work with the Service Manager to identify equipment/Customer and vendor issues and provide input into strategies to address same.Support to Service administration team in resolving resource supply/conflict issues.Provide complete product support on designated equipment, this will include commissioning, preventative maintenance, repair and a level of clinical support.Attend training courses provided locally and at various manufacturers’ facilities abroad.Ensure work undertaken by engineers complies with the relevant Company Quality procedure relating to that service or activity. Comply with all relevant protocols associated with Navision, a group wide IT system. The Support Department uses Navision for call logging, service scheduling and other call related activities.Liaise with customer support administration on a regular basis, provide engineers reports and all relevant documentation to customer support administration for further processing and invoicing.Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction.Role RequirementsQualifications: A minimum Level 7 (Ordinary Bachelor Degree), Electrical, Electronic Engineering, Physics or related discipline.A strong understanding of electronics, soldering is requiredA demonstrable aptitude for PC repair and general IT and networking would be an advantage.No less than 3 years experience in medical device service or electronic equipment would be an advantage. Including team management.Whilst not essential, previous experience in a team leadership role would be a distinct advantage.Strong interpersonal skills: Customer focused with good communication skills – written and oral.Good analytical and troubleshooting skills.Self motivated, team player.In addition to servicing and repairing items returned to the workshop by our customers, the workshop is also responsible in part for the pre-delivery inspection of new devices, providing telephone/e-mail technical support to customers, field sales and service teams, in addition to our internal sales and service desks.Cardiac ServicesCardiac Services was founded in 1968. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity. The business comprises a number of Divisions with Therapeutics & Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment.The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service & Education Division provides a comprehensive equipment repair service as well as offering a range of training courses. Business website: http://www.cardiac-services.comCardiac Services is a business within the Medtech Division of Uniphar Group.Uniphar MedtechUniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.We are more than a distributor; we are a total solutions provider. Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website: https://www.unipharmedtech.com/Uniphar Medtech is a Division of the Uniphar Group.How we’d like to work togetherOur core values, titled our Medtech Mindset, guides our culture and work environment:We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.Uniphar Medtech is an equal opportunities employer#cardiacservices