Client Services Administrator
Position Summary:
Our client is seeking a dynamic and experienced Client Services Administrator. Provides excellent customer service and delivery of coordination of services through rostering, managing a client caseload, and recruiting responsibilities. The Client Services Coordinator will support office staff in all administrative functions and provide on-call support as necessary.
Minimum Qualifications:
* Exemplifies characteristics of our WAY: compassion, excellence, and reliability
* Bachelor’s Degree desirable
* Business qualification desirable
* Demonstrated record of strong interpersonal and communication skills
* Demonstrated record of acute attention to detail
* Demonstrated record of time management and organisational skills
* Highly competent in technical skills including but not limited to Microsoft office (Word & Excel)
* Ability to read, write and effectively communicate English
* Prior home health care or rostering experience a plus
* Experience with CRM software a plus
Training And Certifications:
* Complete 10-12 week on the job training by the Client Services Manager and Operations Manager
* Observe Induction training for field staff employees
Primary Responsibilities
Will be accountable for the following set of responsibilities and is expected to assume additional responsibilities as the role progresses in professional development.
1. Demonstrate and communicate the core values.
2. Complete monthly rosters and continuous day to day rostering
3. Ensure agreed upon fill rates are maintained to agreed KPIs by covering call outs/accommodating schedule changes
4. Document (in computer notes and necessary forms) all pertinent situations and interactions with clients, families, GPs, HSE personnel, and other relevant persons to ensure adequate coordination and continuity of service
5. Become proficient in navigating rostering/scheduling system ‘One Touch’
1. Recruiting Functions
* Learn and navigate ATS and CRM systems Zoho Recruit and One Touch Telecare
* Make recruitment calls and follow up on outstanding paperwork in efforts to bring candidates through the recruitment pipeline
* Record all recruitment updates to ATS Zoho Recruit
* Follow up with employment inquiries
* Check work references for prospective employees
* Assist in posting job ads and maintaining ATS
* Coordinate interviews for Nurses and other Clinical staff
1. Business Support
* Answer and triage phone calls to office staff
* Participate in office and company meetings, events, and functions and take responsibility for taking office meeting minutes as necessary
1. Business Development
* Follow up with business/new service leads
* Help strategize business growth by providing insight of current market trends and development opportunities
* Participate in strategic planning meetings
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