Application Support Team Lead/ Manager Job Description: Our client, a multinational organisation, is seeking a skilled Application Support Team Leader/Manager to lead a dynamic team in Dublin. This is a permanent role aimed at overseeing and enhancing application support services to ensure smooth operations and customer satisfaction. Job Responsibilities Lead a team of application support analysts to provide high-quality support services. Manage incident response and troubleshoot application issues efficiently, ensuring minimal downtime. Oversee the application support lifecycle, including documentation, escalation, and resolution. Implement best practices for application support and ensure adherence to service level agreements (SLAs). Coordinate with other IT teams and stakeholders to ensure a seamless user experience and address escalated issues. Conduct performance evaluations, set objectives, and provide ongoing mentorship for team members. Develop and deliver regular reports on team performance, incidents, and areas for improvement. Stay updated on the latest application support methodologies, tools, and practices to improve team efficiency. Experience Required Minimum 5 years experience in an application support role, with at least 2 years in a team leadership or management capacity. Circa 8-10 years in an IT Role. Strong knowledge of incident and problem management practices. Proven ability to manage and motivate a team within a high-paced environment. Experience in service delivery and handling escalations to maintain SLAs and customer satisfaction. Desirable Skills Familiarity with ITIL framework and principles. Background in both on-premises and cloud application support environments. Proficiency in support tools and technologies, such as ticketing systems, monitoring tools, and reporting dashboards. Excellent interpersonal and communication skills to effectively manage stakeholders and present performance insights. Educational Requirements Bachelors degree in Computer Science, Information Technology, or a related field. Working Hours & Benefits Hybrid work model 3 days on site / 2 days from home. Permanent Competitive Salary Annual Bonus Health Insurance Pension Wellness day's 25 days AL, with option to purchase 5 more Please Reach out to for a confidential chat. Seniority Level Mid-Senior level Industry IT Services and IT Consulting IT System Custom Software Development Employment Type Full-time Job Functions Information Technology Management Skills Key Performance Indicators Service-Level Agreements (SLA) Service Levels Problem Management Communication Incident Handling Application Support Services Application Support Management Global Application Support Information T Skills: Information Technology application support sla Communication key performance indicators incident handling global application support Benefits: pension Medical Aid / Health Care Performance Bonus wellness day's annual leave