Purpose of job: To be responsible for the Reservations Department to the hotel standard as stipulated in the Standard of Performance Manual.
Responsible to: General Manager, Deputy General Manager, Director of Sales, Marketing & Revenue & Reservations Manager.
Key Communications: Reception, Conference & Banqueting, and Sales & Marketing.
Responsibilities:
* To oversee the running of reservations office ensuring that it is run smoothly and efficiently.
* To ensure all bookings are confirmed by the client and confirmed to the client in writing.
* To operate an efficient filing system.
* To assist in operating a yield management system and ensure the best rates are achieved at all times depending on the hotels availability.
* To be a sales person for the hotel by upselling and recommending the hotel facilities.
* To recognise sales leads and pass them on to the sales office.
* To have full knowledge of all the hotel’s rates and packages.
* To have full control of the reservations in the systems.
* To check email, Siteminder and all other websites on a daily basis.
* To check and confirm all commission claims for the accounts office.
* To recognise regular and repeat business and ensure special requests are clearly noted for reception.
* To ensure that the Reservations SOP is up to date and that the team are fully trained in any updates.
* To work closely with the reception staff and ensure all information for bookings is passed on to them in order to ensure every guest has a problem-free stay.
* To help train new reservations & front office staff.
Skills:
Communication, Teamwork, Excel, Opera
Seniority level:
Mid-Senior level
Employment type:
Full-time
Job function:
Management and Manufacturing
Industries:
Hospitality
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