Currently recruiting experienced Front Office Manager for a busy 4* Hotel in Cork.
The successful candidate will be required to work 5/7 days per week taking responsibility for managing the Reception team and Hotel Porters, the role will report to the General Manager.
Main Duties:
1. Oversee and manage the daily operations of the Front Office department.
2. Foster a culture of exceptional guest service by providing leadership, guidance, and training to front-line staff, ensuring adherence to established standards and procedures.
3. Work closely with other department heads and Reservations team to ensure seamless coordination and communication, particularly with Housekeeping, Maintenance, and Food & Beverage departments.
4. Lead recruitment, training, and performance evaluation efforts for Front Office team members, creating a welcoming work environment.
5. Implement and maintain effective systems and procedures for front desk operations, including check-in/check-out processes, guest registration, room assignments, and billing procedures.
6. Actively engage with guests to address any concerns or special requests, striving to exceed their expectations and cultivate loyalty.
Qualifications:
1. Minimum of 2 years’ management experience in 4* Hotel Front Office operations, with a focus on guest service and standards.
2. Exceptional attention to detail and excellent organisational skills.
3. Strong leadership skills with a proven ability to motivate, inspire, and mentor a diverse team.
4. Excellent communication, training, interpersonal, and problem-solving skills.
5. Ability to thrive in a fast-paced, high-pressure environment, remaining calm and composed under challenging circumstances.
6. Be flexible and a team player.
The successful candidate must be legally entitled to work variable shifts on a full-time basis in Ireland.
Benefits:
1. Free parking
2. Staff meals
3. Discounted meals & spa treatments
#J-18808-Ljbffr