Job Title: Customer Service Representatives Location: Lets Go Hydro Resort, Belfast International Watersports Resort, Knockbracken Reservoir, Mealough Road Contract: Seasonal Fixed Term Contract, May September with the opportunity to be extended Hours of Work: Various shift patterns available work up to 40-hours per week, including day, evening, and weekend shifts What we are offering: Staff training and development Great culture with staff fun days Staff Uniform and all safety equipment provided Free car parking on site Staff discount on activities including staff cable sessions (off-peak times only) Opportunities to progress within the company Job Summary Offering excellent customer services, both front facing and via email, telephone and social media channels to all resort visitors is essential.
Liaising with various departments, encouraging sales, providing first point of contact in terms of telephone and online channels such as email and Facebook messenger.
You will assist with maintaining and delivering the administration element of group packages and will also meet and greet groups on site for their activities and overnight stays.
You will work within the customer services team, which also includes Aquapark reception and accommodation check in / check out.
You will assist with all customers ensuring their visit is the best experience it can be Key responsibilities Handle group booking queries via e-mail and telephone and finalise packages unique to each group which will include activities, spa, accommodation and food.
Proactively contact customers via telephone to upsell packages when required.
Respond to high volume of pre-sales and after-sales emails.
Respond to queries via email and other online channels.
Answer all calls and emails in a positive, professional, and timely manner ensuring details of customer orders, enquiries or complaints are logged.
Stay up to date with all offers and packages outlined by the events and marketing department.
Record and resolve customer complaints and any other potential issues, ensuring the customer and management are kept updated.
Pay attention to detail, ensuring the best customer service is delivered to each valued customer.
Using the resort system to check customers in for their activity and ensure that all the relevant disclaimers and safety information has been completed Explaining the operating procedures to customers in a clear and friendly manner so that its easy for them to understand and have a great time Providing great customer service to guests dealing queries and requests Thoroughly understand and adhere to proper credit card and cash handling policies and procedures Cross selling additional products and services to customers Knows the location and type of accommodation units available on the resort as well as extensive knowledge of all resort services and facilities Liaising with the cleaning team and manager in relation to readiness of the accommodation units Maintain accommodation unit key storage system to ensure security procedures are followed Assist guests in making future reservations in order encourage repeat custom.
This is not an exhaustive list of duties and responsibilities but will evolve and change depending on business needs.
Essential Criteria: Proven customer service or hospitality experience in the past 2 years At least one years experience dealing with group bookings and parties A high standard of both spoken and written English with good numeracy and vocabulary skills Computer literate with experience of using Microsoft Office packages Excellent listening and verbal communication skills Excellent planning, prioritising, organising and multi-tasking Be able to work under pressure with a self-motivated attitude Ability to approach and engage with customers in a friendly and professional manner Strong persuasive skills to effectively communicate products to customers Ability to work independently and as part of a team Flexibility both in duties within your team and in hours of work to ensure that business needs are met Eligibility to work in the UK Flexibility to work day, evening or weekend shifts To work in Reception or Accommodation you must enjoy working outside in a hands-on role How to apply: To apply, please click on the link on our careers page, and submit your updated CV detailing how you meet the criteria.
Closing Date: Wednesday 23rd April 2025 at 1200 midday Skills: communication skills.
hospitality experience Microsoft Suite Excellent customer service Attention to detail Accuracy