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Client:
Eden Medical Clinic
Location:
Maynooth, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
7bd2678e7df1
Job Views:
2
Posted:
15.03.2025
Expiry Date:
29.04.2025
Job Description:
We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our Maynooth location. Understanding the importance of thorough follow-up communications and delivering on set targets is essential. This role will require communication across various social channels, email, and over the phone, along with flexibility in scheduling. This will be a part-time position of 16-20 hours a week.
Key Responsibilities:
1. Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages, and emails, and backfilling any cancellations with our patient priority list.
2. Patient Communication: Managing calls, maintaining messages, and overseeing email inboxes. Delivering 5-star customer service by welcoming patients, checking them in, ensuring they have a comfortable, safe, and enjoyable visit, and assisting them in checking out. Listening to patients with concerns and helping to resolve them.
3. Team Support: Covering team member absences and being flexible with annual leave; you may occasionally be asked to cover an alternative location with expenses covered, such as travel and accommodation where necessary.
4. Ordering: Ensuring the clinic is clean and well-stocked, including completion of stock takers and provision of order requirements to your manager.
5. Policies: Upholding and adhering to all policies and procedures, including safety measures around health, wearing of PPE, team relations, and GDPR compliance.
6. AD-HOC: Performing all duties related to the opening and closing of the clinic and completing all reasonable tasks that are assigned.
Skills/Attributes:
1. Positive, enthusiastic, and friendly attitude.
2. Reliable and trustworthy.
3. Passion for helping and connecting with people to build trust and rapport.
4. Ability to plan and manage time effectively with a drive to reach targets and goals.
5. Proven ability to prioritize and multitask within a fast-paced environment.
6. Strong organizational skills.
7. Confident in professional communication.
8. Able to adapt to change.
Job type: Part-time following a 6-month probationary period. 16-20 hours per week (one full day per week and every 2nd weekend).
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