We are looking for an exceptional Patient Coordinator to carry out administrative duties and to provide a professional and friendly atmosphere for our patients in our new Carlow location. This role will require communication across various social channels, email, and over the phone, as well as flexibility. This is a part-time position.
Key Responsibilities:
* Diary Management: Scheduling appointments, assisting patients with all queries via phone, messages, and emails, and backfilling any cancellations with our patient priority list.
* Patient Communication: Managing calls, maintenance of messages and email inboxes. Delivering 5-star Customer Service: Welcoming patients, checking them in, ensuring they have a comfortable, safe, and enjoyable visit, and assisting them in checking out. Listening to patients' concerns and assisting them in resolving them.
* Team Support: Covering team member absences and being flexible with annual leave. On occasion, you may be asked to cover an alternative location; expenses are covered such as travel and accommodation where necessary.
* Ordering: Ensuring your clinic is kept clean and well-stocked, including completion of stock taker's and provision of order requirements to your manager.
* Policies: Upholding and adhering to all policies and procedures, including implemented safety measures around health, wearing of PPE, team relations, and GDPR.
* AD-HOC: Completing all duties around the opening and closing of your clinic and all reasonable tasks assigned.
Skills/Attributes:
* Positive, enthusiastic, and friendly attitude.
* Reliable and trustworthy.
* Passion for helping and connecting with people to build trust and rapport.
* Ability to plan and manage time effectively, with a drive to reach targets and goals.
* Proven ability to prioritize and multi-task within a fast-paced environment.
* Strong organizational skills.
* Confident to communicate in a professional manner.
* Ability to adapt to change.
Job Type: Part-time following a 6-month probationary period. 16-24 hours per week, with evening/weekend availability.
Experience:
* Customer Service: 3+ years.
* Clinic experience would be an advantage.
* Experience with KPIs is desirable.
Education: Leaving Certificate; Medical Admin/Dental Nursing qualification is an advantage.
What do we offer? Training on our sales process, systems, and treatments.
Job Type: Part-time, with a view to permanency.
#J-18808-Ljbffr