Job Description:
Ward Personnel is a highly successful and award-winning recruitment agency, headquartered in Cork, with offices in Dublin, Poland and Denmark.
We specialise in supplying staff to the Construction and Mechanical and Electrical sectors in Ireland and Europe.
Our core business is the supply of Blue- Collar workers, but we are also expanding our White-Collar Division.
We also have a well-established International Sourcing division which focuses on sourcing workers from Eastern Europe with specialist skills and trades to supplement both our local Irish site workforce and increasingly to support our clients projects in Western Europe.
About the Role:
The Operations Manager will be responsible for managing the operations teams in Dublin, Denmark and Poland and reports to the Head of the Division with a dotted line to the Operations Director.
Main Responsibilities:
* Manage a team of twelve recruitment/operations staff who are located across Ireland, Poland and Denmark (mixture of Polish, Croatian, Romanian native speakers).
* Ensure the Operations team delivers the highest quality service for our clients by ensuring that we source and retain the best quality workers for our clients projects across a range of specialist Mechanical and Electrical trades.
* Manage all activities in relation to the sourcing and retaining of our site workforce across Ireland and Europe including database management, advertising, job boards, job fairs, digital marketing, reference checking, building relationships with candidates etc.
* Manage all the compliance and training aspects of managing a temporary site workforce across a range of sites such as training certs, safe pass, manual handling, specialist tickets, work permits, Health and Safety etc.
* Manage the logistics element of ensuring our workers arrive at our clients sites on time and ready for work.
* Managing the overall administration and commercial documentation around the recruitment and service delivery process.
* Prepare and report all key weekly metrics and KPIs for the division.
* Developing and building long-term relationships with clients and candidates.
Requirements:
* Ideally have at least 5 years operations management experience in a fast-paced and multi-tasking environment, including team management experience.
* Experience in either construction or recruitment would be advantageous but not essential.
* Be a dynamic, highly organised, and motivated individual with an outgoing personality and excellent people skills.
* Ideally be degree qualified and have good commercial acumen and relationship building skills.
* Be IT proficient and have very strong attention to detail.
What We Offer:
A competitive salary package, including strong base salary, attractive commission structure, pension etc.