Summarised Purpose
With some direction, provide direct technical support to computer system users; Answer sophisticated and difficult to resolve computer problems for clients; Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provide desk side support and training for end users.
Education and Experience
Minimum 2 years in PC hardware/software installation and support
High school diploma, GCSEs including Mathematics, or equivalent
Successful completion of vocational course(s) relating to computer systems or equivalent combination of education, training and experience that provide the individual with the required knowledge, skills, and abilities.
Konwledge, skills and abilities
Strong customer service and interpersonal skills at all levels.
Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.
Ability to resolve issues on a desktop platform.
Must be able to multi task and pay close attention to detail.
Ability to record actions accurately in ticketing system.
The ability to communicate information and ideas so others will understand.