SDM - Delivery Leader
* Experience Required – 15-18 years in IT operations
* Relevant Experience – Minimum 8 Years in Management Role in handling Global customers with direct/indirect reporting (40 to 60 resources)
* Experience of managing Leads and Client relationships and liaison with CXOs.
* Technical Skills - ITIL Certified, Azure cloud, Data center Infrastructure Management
* Technical Certification – Azure Cloud Certification (Preferred)
* Experience of handling DC ops teams
* Minimum 10+ years’ experience in customer handling
* An effective communicator with excellent relationship building & interpersonal skills
* Expertise in spearheading multiple teams and ensuring delivery in compliance to the Cost, Schedule, Scope and Quality parameters
* Meet the end-to-end Project timelines by ensuring on-time delivery
* Understand business customer objectives and align the effort to achieve the same.
* Ability to organize, delegate, and leverage resources to accomplish objectives
* Strong analytical, problem solving & organizational abilities. Possess a flexible & detail-oriented attitude
* Discuss with business customer or client to define requirements and deliverables
* Identify the team, develop project plan to achieve the goal
* A keen planner, strategist & implementer with demonstrated abilities in IT infrastructure planning and management for streamlining business operations
* Strong meeting management and reporting skills with Exceptional Customer service skills and client focus
* Execute the project plan to meet deliverables
* Define change control process and implement it stringently
* Coordinate and integrate project activities, lead the team
* Identify and quantify all the risks, define mitigation plan and monitor all risks on a weekly basis
* Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency
* Solve team conflicts and problems, take corrective actions when problems arise
Job Types: Full-time, Part-time, Fixed term
Contract length: 6 months
Pay: From €52,434.48 per year
Expected hours: No more than 40 per week
Schedule:
* Monday to Friday
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