Grow with us
About this opportunity:
Join Ericsson as an IT Support Specialist, a pivotal role that is championed with the responsibility of delivering technical assistance pertaining to computer systems, hardware, and software. We are looking for you who want to think new and is driven by new technology. You are self-motivated and see it challenging to solve the end user's problems quickly and efficiently. Come and join a team of highly skilled technicians supporting the R&D end users with their IT related services
Ericsson is a globally integrated company with a strong focus on innovation, diversity, and sustainability, playing a crucial role in shaping the future of telecommunications. Joining Ericsson means being part of a forward-thinking company that champions innovation, values diversity, and is committed to making a positive impact on the world. Ericsson offers a unique opportunity to grow professionally while contributing to transformative technologies that connect people globally.
What you will do:
Maintaining the operational efficiency of organization's IT landscape, minimizing disruptions, and enabling employees to focus on their core tasks.
Problem-solving efforts to directly contribute to improved productivity, security, and cost management for the end users.
Provide HW/SW support for key IT solutions.
You also meet our end users at many levels in the company in their daily work environment ensuring the functionality and availability of Ericsson's IT environment, which consists of well-defined service areas such as laptops, mobile phones, desktops, monitors, LAN, WLAN, print and video.
Responsible for logistics and that IT processes are developed and monitored.
The skills you bring:
• Experience working with Microsoft Windows Operating Systems
• Knowledgeable in additional OS such as MacOS and Linux is a plus
• Experience with networking (LAN, WLAN and WAN) concepts and technologies
• Knowledgeable in managing iOS and Android devices.
• Experience with Microsoft Office 365 (Outlook, TEAMS, etc.)
• Client Facing Skills (friendly, approachable, calm under fire and patient)
• Proven experience as a help desk technician or other customer support role
• Excellent teamwork, time-management and organizational skills
• Ability to diagnose and resolve technical issues
• Excellent communication skills
To fit in with us, you should be curious, driven and like changes. You are clear in your communication and enjoy working together with others. We are a large organization with many IT solutions and contact areas, so you need to be able to search and find solutions to complex issues where answers are not completely given. We also see that you are structured and can organize and prioritize effectively.
Join our Team
?What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
What we offer
This is a hybrid position (3 days per week on site) based at our Ireland Dublin Office.
A healthy work-life balance (flexible hours, maternity/paternity and parental leave).
27 days annual leave, family-friendly work environment
Multifaceted sports and social club which hosts many sporting (e.g. golf, football, swimming, tennis) and social (e.g. gaming, theatre, movie, nights out) activities.
Expand your horizons in a rich multicultural environment and collaborate with colleagues from all over the globe.
Clearly defined career paths improved with inhouse training and financial support for external study.
Opportunities to travel around the world and work directly with our customers.
Pension scheme, health insurance, company doctor, life cover and sick pay/income continuance plan.
Tax saver commuter/bike to work scheme.