The Position
The position of Group Reservations and Revenue Manager is an exciting opportunity for an individual interested in playing a significant role within Clare Tourism. We are inviting applications from suitably qualified persons for this competition. It is proposed to form a panel of qualified candidates to fill the vacancy of Group Reservations and Revenue Manager on a full-time permanent contract. The successful applicant will report to the Head of Commercial and Shared Services and work closely with Senior Management within Clare Tourism to develop a World Class Visitor Experience.
The Group Reservations and Revenue Manager will have the responsibility for providing and supporting the reservations teams, particularly the implementation of revenue management strategies and processes with the administration and development of a reservations system. The mission of Clare Tourism includes the provision of a World Class Visitor Experience.
Priority areas for the Group Reservations and Revenue Manager are:
* Responsible for planning, organising and optimising all activities of revenue management for the business.
* Ensuring a safe and world-class visitor experience is provided and helping to embed a culture of a great place to work through trust, respect, and safety through training and development.
Specific Duties and Responsibilities
* Develop and implement a bespoke booking and reservations system and contribute to the improvement, development, and maintenance of this booking and revenue management system.
* Support and monitor the reservations departments at Clare Tourism managing the team.
* Work closely with senior management to develop rate strategies.
* Develop Key Performance Indicators, weekly yield, and monthly revenue reports.
* Produce month-end reports with a strong emphasis on past, current, and future performance analysis.
* Utilise rate comparison reports to identify and react to pricing opportunities within the business.
* Work closely with the operational management team throughout Clare Tourism and manage the development and understanding of the trade and booking system to assist with capacity management for all sites.
* Work closely with management throughout Clare Tourism to develop standard operating procedures on the organization rates.
* Act as the principal point of contact for anyone with questions about reservations and yield management.
* Establish and maintain effective employee relations including open communication with all employees.
* Assist sales teams with trade contracts renewals, ensuring that all trade partners are compliant with their contracts.
* Support the sales and marketing management teams with promotional information to drive sales in all Clare Tourism Visitor attraction sites.
* Assist the Sales and Marketing teams to promote and grow online bookings.
* Deliver on specific projects that may be assigned from time to time.
* Support and work in conjunction with senior management to ensure best practice throughout all reservations and yield management operations at the Clare Tourism Visitor attraction sites.
* Participate in outreach activities to support Clare County Council associated tourist attractions and services as required.
Requirements/Essential Skills and Attributes
* Proven track record in yield/revenue management/reservations with at least 5 years management experience.
* Candidate will ideally have a Diploma/Degree in a similar or related discipline in tourism/visitor management, business/finance or related field qualification is required.
* Experience in PC-based systems and technologies.
* Experience in reporting systems and technologies.
* Analytical and commercial in approach.
* Good knowledge of e-learning platforms.
* Good knowledge of a Health & Safety System.
* Flexibility and a strong problem-solving approach to issues.
* Experience of managing people in a small to medium size enterprise.
* Ability to demonstrate a high level of teamwork & motivation skills.
* Proven organisational skills & experience in multi-tasking.
* A commitment to excellence, continual innovation & world-class service delivery.
* Ability to enforce Clare Tourism Development DAC standards, policies, and procedures with employees.
* Ability to focus attention to details.
* Ability to perform job functions to standards under pressure.
* Ability to ensure security and confidentiality of visitor and company information.
* Strong work ethic with a flexible attitude and approach.
* Willingness to put in extra effort to ensure a world-class visitor experience is delivered.
* Applicants should have a full, clean driving licence.
* A strategic approach to the operation, be open to change, and have excellent interpersonal skills.
* The position will operate principally at the Shared Services Office located in Ennis and will involve travel to all other tourism sites in the Clare Tourism portfolio.
* The post will be operational Monday to Friday.
Position is recruiting now, interviews are on-site at the property. Please note applicants require current legal status to live and work in Ireland without restrictions.
For full details on this opportunity please contact Richard and email Current CV with Reference details for a confidential discussion.
Skills:
Leadership, Business Development, Revenue Creation, Leisure Business, Revenue Management, Reservations Management, Team Development
Benefits:
Paid Holidays, Expenses
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