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Client:
Thermo Fisher Scientific
Location:
Athlone, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
0d83c43ff5e2
Job Views:
90
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Summarised Purpose
With some direction, provide direct technical support to computer system users; answer sophisticated and difficult to resolve computer problems for clients; provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems. Provide desk side support and training for end users.
Education and Experience
1. Minimum 2 years in PC hardware/software installation and support
2. High school diploma, GCSEs including Mathematics, or equivalent
3. Successful completion of vocational course(s) relating to computer systems or equivalent combination of education, training, and experience that provide the individual with the required knowledge, skills, and abilities.
Knowledge, Skills, and Abilities
1. Strong customer service and interpersonal skills at all levels.
2. Advanced knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.
3. Ability to resolve issues on a desktop platform.
4. Must be able to multi-task and pay close attention to detail.
5. Ability to record actions accurately in ticketing system.
6. The ability to communicate information and ideas so others will understand.
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