Job Description:
We are seeking an experienced and dynamic Manager - P2P Disbursements to lead the operational execution of payment processes across the United States, Canada, and Puerto Rico (Zone 1).
Key Responsibilities:
* Lead and drive operational excellence for Zone 1 payment processes on a daily basis, ensuring seamless execution and compliance.
* Act as a subject matter expert and provide guidance and support to the disbursements team on all aspects of the P2P disbursement process.
* Handle front-line technical disbursements queries and support the team with troubleshooting, issue resolution, and escalation.
* Own and manage the end-to-end P2P disbursements process, including governance of banking relationships related to disbursements.
* Process manual payments, manage SAP processing, and oversee bank transfers, handling multiple currency bank accounts in close coordination with banking partners.
* Collaborate with Treasury, Corporate Finance, Tax, Legal, and Finance teams to ensure risk and exposure are minimized, and business needs are met in a timely manner.
* Oversee the Cash in Transit process for P2P disbursements within Zone 1.
* Support the disbursements team by providing coverage during team member absences and training new team members.
* Maintain and update all relevant documentation and ensure that it aligns with the latest operational practices.
* Work with IT and technical teams to drive improvements and resolve issues related to disbursement processes.
* Review key performance metrics and communicate progress to stakeholders, identifying and implementing initiatives for continuous improvement.
* Serve as the point of contact for global P2P projects, collaborating with the Global Process Owner and Project Delivery Coordinator to align initiatives with the broader P2P vision.
* Conduct quality reviews, root cause analysis, and implement solutions to resolve process issues.
Qualifications:
* Bachelor's degree in Finance, Accounting, or related field.
* A minimum of 5 years of experience in P2P disbursements or similar financial operations roles.
* In-depth knowledge of payment processes, banking relationships, and multi-currency bank accounts.
* Strong problem-solving and troubleshooting skills with the ability to manage complex payment-related issues.
* Proven experience working with cross-functional teams including Treasury, Finance, Tax, Legal, and IT departments.
* Exceptional communication and interpersonal skills, with the ability to guide and support team members and collaborate with senior management.
* Ability to review, analyse, and communicate key metrics to ensure the achievement of KPIs and continuous process improvements.
* Prior experience in global or large-scale disbursements operations is highly desirable.