Are you a dynamic, results-driven individual with a passion for the hospitality industry? Look no further! DoubleTree by Hilton Auckland Karaka is seeking an experienced Cluster Information Technology Manager to join our Team.
The Cluster Information Technology Manager for 3 Full-Service Hotels is responsible for the implementation of Information Technology (IT) in the hotels in accordance with Hilton’s IT strategies and priorities, as well as measuring IT costs, benefits and performance in the hotel and providing this information to hotel management and to the Regional IT leadership.
From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing?
As the Cluster Information Technology Manager, you will be responsible for the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the IT Manager will perform the following tasks to the highest standards:
1. Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages.
2. Identify current and future system needs and provide solutions for the identified needs.
3. Build strong internal working relationships with all hotel departments.
4. Ensure the highest possible IT service is provided to the agreed standards and best practices.
5. Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts.
6. Manage the Information Systems spending and allocation of funds against IT Capital Expenditure and Operational budgets.
7. Responsible for the management and control of all IT expenses according to an agreed plan.
8. Ensure a business continuity plan is established and tested for all parts of the business.
9. Ensure IT resources are maintained in the hotel to support the commercial & business needs.
10. Provide IT support to other Hilton hotels in the region as with Cluster requirements.
11. Manage and monitor local vendors and / or local representatives of global / area vendors.
12. Manage local implementation projects.
13. Seek opportunities for cost reduction and value-added benefits for the hotel through IT knowledge. With the Director of Finance and the relevant Department Head, the Information Systems Manager will assist in the business case for new Information Systems solutions. Develop and present business cases for technology investments for your hotels.
14. Ensure ownership of all hotel data and ensure that data is backed up in a timely manner.
15. Identify and ensure all hotel data has ownership and accountability within the organization.
16. Ensure that hotel data is secured and in line with stated standards and best practices.
17. Ensure Access Control is in line with stated standards and best practices.
18. Ensure regular self-evaluations of IT practices are completed and communicated.
19. Maintain standards and best practices in the hotels and evaluate compliance and ensure machine room access registration and safety.
20. Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures.
21. Adhere to the hotel’s security and emergency policies and procedures.
22. Ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations.
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
1. University degree, majoring in IT, with relevant certificate/s and or 5 + years professional work experience in technology or related field.
2. Previous experience in customer service, preferably in hotel environment.
3. Hotel operations experience is advantageous.
4. Good interpersonal skills.
5. Strong administration and communication skills.
6. Proficiency, at an intermediate to advanced level, with computers and computer programs, including Microsoft programs.
Culture and Benefits
Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected'. We achieve this by ensuring our Care culture is alive in each of our hotels. Care culture is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality’ – to our values of ‘Hospitality’, ‘Integrity’, ‘Leadership’, ‘Teamwork’, ‘Ownership’ and ‘Now’.
As a Hilton team member you can expect to receive:
1. A competitive industry salary and Incentive bonus.
2. Free duty meals.
3. Free car parking.
4. Team member only discount global Hilton room rates.
5. Discounts of up to 50% on products and services in participating Hilton outlets.
6. Access to Hilton University training, offering more than 2500 learning programs.
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