Job Summary
As a Cloud Support Engineer at Amazon Web Services, you will be the 'Cloud Ambassador' across all cloud products, helping customers understand application architectures and integration approaches. You will work with leading engineers around the world, apply advanced troubleshooting techniques, and drive customer communication during critical events.
Key Responsibilities
* Solve customer cases through various contact channels, including telephone, email, and web/live chat.
* Apply advanced troubleshooting techniques to provide tailored solutions for our customers.
* Work with customers to dive deep into the root cause of an issue.
Preferred Qualifications
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
* Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
* Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).
* Strong analysis and troubleshooting skills and experience.
About the Team
AWS Support is part of AWS Sales, Marketing, and Global Services (SMGS). SMGS is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Support team interacts with leading companies and believes that world-class support is critical to customer success.
BASIC QUALIFICATIONS
* Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
* Knowledge/experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL).
* Knowledge of Windows troubleshooting tools (WinDbg, Windows Sysinternals, perfmon, WPR/WPA).