Job Title: Front Office Administrator Griffith Halls of Residence
Reporting to: Griffith Halls of Residence Manager & Sales Administrator
Location: South Circular Road, Dublin 8
Job Type: Permanent / Part-Time (22.5 hours / week
Job Summary:
Griffith Halls of Residence (GHR) is a large student accommodation provider on Griffith College campus that accommodates 662 residents. The residence is available to learners during the academic year and to visitors, learners and the public during the summer months of June, July and August.
Job Responsibilities:
Customer Service
Ensure the delivery of exceptional customer service and maintain a high level of professionalism consistently.
Identify and promptly escalate any issues that could affect customer satisfaction to the Sales Administrator and Manager.
Assist residents, the general public, and staff in resolving queries.
Manage phone and email inquiries, directing clients appropriately.
Foster effective communication between departments to ensure accurate recording and timely resolution of resident queries.
Address and log resident concerns, directing them to the relevant manager when necessary.
Uphold and promote community values, providing ad hoc support and resolution as needed.
Administration
Execute front office administration duties at Griffith Halls of Residence including the daily audit of Community Value Reports with our Security Team.
Administer the room booking system, ensuring accurate data entry and aiding in processing residential applications.
Conduct room checks and damage reporting when required, maintaining associated records.
Manage essential Summer/AY processes, including key issuance/return, maintenance logging, and daily task lists.
Monitor and report incidental charges for residents throughout their stay, such as key replacements.
Health and Safety
Maintain awareness of current health and safety regulations applicable to GHR.
Ensure compliance with all safety measures, particularly in relation to fire safety.
Undertake general health and safety duties.
Participate in First Aid Support Training and any other relevant training provided by management.
General
Demonstrate flexibility in work patterns with varying days of the week sometimes required, especially during mid-June to mid-September, where weekend work is required based on a shared rota.
Embrace and support technological changes, assisting in their implementation and operation.
Perform any other duties within the employee's capabilities as assigned by the Manager or a nominee.
Minimum Education/ Experience Requirements:
Exceptional customer service skills.
Excellent interpersonal and communication skills.
Strong attention to detail.
Ability to work independently and as part of a team.
Demonstrated confidentiality and discretion to a high degree.
Legal entitlement to work in Ireland for any employer.
About Griffith College
Griffith College is Ireland's largest independent third level institution with locations in Dublin, Cork and Limerick. The College was established in 1974 and is celebrating its 50th Anniversary this year with “GC50”, a series of events and activities celebrating our history and looking forward to the future. The main campus is situated on seven acres within a mile of St. Stephen's Green on Dublin's South Circular Road. Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable, award winning reputation for providing students with first class lectures and excellent study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes, complimented by a wide range of professional, short term and corporate training educational solutions - in Griffith college, there is something for everyone. Today there are over 7,000 students studying in the College, which is a designated educational institute of the Quality and Qualifications Ireland (QQI). Click the link for more information. http://www.griffith.ie/
Our Vision
‘Empowering learners to achieve their career and life potential’
Why work for Griffith College?
Competitive salary package.
Access to health cash plan for self and family through salary sacrifice
Bike to work scheme.
Opportunity for continued training development and support.
Free parking facilities.*
Onsite subsidised restaurant.*
Stunning historical premises.
Vibrant multidisciplinary and multicultural learning environment.
Innovative and agile place to work.
Welcoming environment committed to learner and staff development.
*Dublin campus on South Circular Road.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.
Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.