Digital Technology Specialist - CRM - French Speaker
Dublin, Ireland
Job number: 1793284
Work site: Up to 50% work from home
Travel: 0-25 %
Role type: Digital Sales and Solutions
Employment type: Full-Time
Overview
As a Business Applications Technology Sales Professional, you are a master of the CRM, bringing life to the amazing AI-powered vision of Microsoft in this space. Your role as a TSP is to partner closely with Solution Sellers, Account Executives, and key partners to bring that vision to life for our customers.
Identifies and engages with customer technical decision makers, while engaging the sales team and driving sales strategy. Leverages customer context, portfolio expertise, and deep technical or industry knowledge to build credibility with customers. Leads and ensures complex technical wins, leveraging knowledge of resources and engaging product and support teams to remediate escalated technical blockers. Scales wins through partners in a sell-with environment by promoting the partner within the Microsoft ecosystem.
Works with local marketing teams to provide feedback on corporate domain messages. Monitors, analyses, and provides input on proactive action plans. Applies, customizes, and guides colleagues to use existing demonstration assets. Adapts and extends architecture patterns to accommodate complex customer requirements. Applies and adapts sales methodologies to guide customers through digital transformation as an advisor and innovator. Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning. Oversees group training, one-to-many events with subject matter expertise across Microsoft solution areas/products.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications
* Fluency in French is essential
* Technology-related sales or technical sales experience
o OR Bachelor's Degree in Computer Science, Information Technology, Business Administration and technology-related sales or account management experience.
Additional or Preferred Qualifications
* Technology-related sales or technical sales experience in CRM/Low Code space
* Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND technology-related sales or account management experience.
* CRM applications including Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service and how they translate into business impact and value.
* Expert understanding or experience selling into one of the following industries: Government, Financial Services, Telco, and Healthcare.
* Broad understanding of commercial cloud offerings, Microsoft’s cloud platform, and/or competitors and related ecosystems.
* Relationship building with C-Suite
* Organizational agility: able to coordinate stakeholders like Marketing, Engineering, Licensing, Legal, Technical, Executives, etc.
Language Requirements: French and English
Location: Dublin, Ireland
You must be legally authorized to work in Ireland currently to be eligible for this role. (Legally authorized = Has citizenship or has been granted a valid visa or work permit)
Responsibilities
Technical Leadership
* Leads and oversees group training or one-to-many events (e.g., workshops, webinars) to present and educate customers, partners, and colleagues with subject matter expertise across Microsoft solution areas/products. Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning; identifies connections across platforms/workloads to promote collaborative learning.
Solution Design and Proof
* Applies and adapts sales methodologies (e.g., catalyst, challenger sales) to guide customers through digital transformation as a trusted advisor across solution areas.
* Adapts and extends architecture patterns across technologies/solution areas to accommodate complex customer requirements and drive integration solutions for industry flavor.
* Applies, customizes, and guides colleagues to use existing demonstration assets; demonstrates and oversees demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions, pilots, hackathons) of solutions.
Scale Customer Engagements
* Leads and ensures complex technical wins (e.g., cross-workload, cross-team, cross-geo, subsidiary-level impact) by establishing rules of engagement (e.g., role boundaries, handoff strategies), coaching others (e.g., technical sellers, account teams).
* Uses knowledge of customer context and deep technical, domain, cross-solution, and market/industry knowledge and experience to build credibility with customers.
* Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) and proactively engages product and support teams to remediate escalated technical blockers.
Scale Through Partners
* Scales wins through partners in a sell-with environment by promoting the partner within the Microsoft ecosystem.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
* Industry leading healthcare
* Educational resources
* Discounts on products and services
* Savings and investments
* Maternity and paternity leave
* Generous time away
* Giving programs
* Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations, and ordinances.
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