Regional Workplace Manager
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
We are looking for Regional Workplace Services Managers for our newly awarded UK Government Foreign Commonwealth and Development Office account across Europe (Brussels, Ireland)
About JLL
We’re JLL, a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.
Location – Brussels, The Hague
Role Purpose
We have an exciting opportunity for a Regional Workplace Services Manager to join a European integrated facilities management account. The Regional Workplace Manager will report into the EMEA Operations Director and will have sole responsibility for Facilities Management services across all the designated sites within their cluster.
What this job involves
* Having an operational awareness and understanding of the JLL delivery and customer needs in each of the client facilities supported by JLL Integrated Facilities Management.
* Providing a resilient organization across all facilities to ensure that the overall JLL delivery is maintained on site.
* Supporting the JLL Operations Director to drive EMEA wide initiatives in Engineering Service Delivery, Compliance Management, Asset Management, Energy and Sustainability, Client First Interface, and delivery of the Annual Account Plan.
* Supporting the delivery of FM operations across the portfolio in terms of contract delivery, health and safety, engineering services, legislative compliance, contractor management, promoting sustainability, adding value, and driving innovation.
* Promoting a high level of satisfaction among client users and reinforcing prompt response and customer service-focused delivery.
* Demonstrating leadership, giving direction, and mentoring the JLL teams across the portfolio to promote engagement, customer service excellence, and aligned delivery across all service lines.
* Providing support to JLL FM’s with Building Management Systems, PPM Schedules, Task System, EHS, and Quality Compliance.
* Ensuring statutory and local regulatory compliance relating to all aspects of service delivery at all facilities.
* Acting as the go-to person for coordination of all facilities, project, and crisis management activities ensuring timely solutions and identification and removal of potential roadblocks.
* Ensuring all contractual deliverables are actioned within agreed timeframes/KPI/SLA’s.
* The ability to understand and offer guidance to local FM’s in terms of hard services and technical repairs, and provide guidance to FM’s in managing local vendors.
* Supporting JLL and client Health & Safety goals across all facilities working closely with H&S Managers to keep all documents up to date and relevant.
* Communicating in an open, honest, transparent manner at all times with the ability to tailor the message to specific audiences and their needs.
Sound like you? To apply you need to be able to demonstrate the following skills and experience:
* Technical Qualification/background preferable.
* Strong FM Background with a proven ability to understand and interrogate hard service/soft service delivery.
* Proven track record of supporting and leading site-based teams across multiple service lines.
* Ability to work without supervision and drive positive impacts.
* Must be prepared to travel regularly to support European-wide delivery.
* Demonstrate successful contract management and team management.
* Proven ability to build and maintain strong vendor relationships.
* Experience in financial management and identifying cost savings/avoidance.
* Advanced Microsoft Office experience required.
* Excellent written and oral communication skills, including presentation and negotiation skills.
* Ability to manage multiple projects and priorities.
* Ability to network at all levels within the organization.
* Flexibility and adaptability to changing business requirements.
* Ability to display initiative, confidence, and professionalism in all dealings.
* Graduate level qualification or equivalent, preferably in property, facilities, operations, or engineering.
* Experience within a customer-facing environment within technical FM services.
* Health & Safety qualification equivalent to IOSH/NEBOSH.
* Must be able to demonstrate flexibility in relation to type of works carried out and availability.
* Must be able to speak local language and English.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits, and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
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