About the Land Development Agency
The Land Development Agency (LDA) is a commercial, semi-State body that seeks to maximise the supply of affordable homes on public and other land in a financially sustainable manner. It supports the creation of thriving communities and delivers ongoing positive social impact. The agency is overseen by an independent board of directors and is funded with €5 billion of equity capital committed by the Government.
LDA has commenced construction on a number of projects on State land and has a delivery pipeline in excess of 17,000 homes. It also works in partnership with the country's largest and most experienced homebuilders and will deliver a further 8,000 homes under the Government's Project Tosaigh initiative.
The LDA is working on large-scale longer-term strategic areas by master-planning and bringing forward planning applications in locations such as Limerick Colbert Quarter, the Digital Hub in Dublin and Sandy Road in Galway.
The LDA is underpinned by a positive, collegiate, 'can do' culture based on our core values of Integrity, Results, Collaboration, Sustainability, and Innovation. Our team is around 180 people and growing rapidly.
Job Description:
We are seeking a Sales Completion Manager to be involved at all stages of the Development Cycle, on LDA schemes nationwide with Affordable Housing elements, from initial design through to pre-launch, conveyancing and post-sales aftercare. The role will require a self-starter with a high level of attention-to-detail, organisation, and interpersonal skills. The successful candidate will have the opportunity to utilise their expertise to assist in delivering affordable homes on public and other land in a financially sustainable manner, supporting the creation of thriving communities and delivering ongoing positive social impact.
Key Responsibilities:
* Working with the LDA Development Management teams and appointed design teams on devising optimum affordable housing schemes which support our site acquisition programme and planning strategies during both pre-acquisition and pre-planning design stages.
* Liaising with legal advisors, property advisors, local authorities, design team members, financial institutions, affordable purchasers and third-party service providers to advance the conveyancing of units.
* Responding to inquiries regarding specific portfolios/projects/units in a timely and professional manner to deliver homeowner satisfaction.
* Designing and managing customer care experience, serving as an escalation point to resolve new home-owner concerns professionally and in a timely manner.
* Managing both internal and external stakeholders.
* Robust document management and maintenance of information trackers.
* Preparing tax, utility and service charge apportionment calculations.
* Liaising with stakeholders regarding snagging and completion process and post-sales, providing new home-owners with detailed explanations and demonstrations of the features of their home.
* Coordinating internal and external teams to log, track and resolve issues that arise to facilitate repairs to resolution.
* Compiling closing documents and fulfilling closing requirements.
* Maintaining and delivering accurate and robust records and information.
* Preparing monthly, quarterly, and annual reporting requirements.
* Developing policies, processes, procedures & guidelines and ensuring their effective implementation.
* Ad hoc projects and tasks as they arise.
Person Specifications/Requirements:
* University graduate with a degree in a complimentary construction, property or legal discipline desirable.
* 5+ years previous experience working in conveyancing, real estate, legal services, property or construction.
* Customer Focused: Strong problem-solving skills with a customer-first mindset.
* Understanding of property sales from pre-launch and sales management through to post sales.
* Excellent communication skills are a must - face-to-face, phone and email.
* A self-starter with excellent organisational skills and an ability to multitask is essential.
* Ability to execute in relatively ambiguous and complex situations, prioritizing and juggling multiple actions at once, work independently, be self-motivated and action oriented.
* Proficient in Microsoft Office applications, in particular Microsoft Excel & Word.
* High level of Interpersonal skills, capable of building rapport with multiple stakeholders.
* Previous experience in handling confidential and commercially sensitive information.
* Exercises sound judgment, tact, diplomacy, confidentiality and professionalism.
* A strong work ethic with an ability to meet regular and tight deadlines.
* Full, clean driving licence and own transport.
How to Apply:
The Land Development Agency is an equal opportunities employer. We are committed to promoting and supporting a diverse and inclusive workforce, and we endeavour to provide reasonable accommodations where requested.