Reservations Manager- Luxury Wedding and Event Venue
Excel Recruitment are currently looking for a Reservations Manager at one of Ireland's Premier Wedding and Events Venues. The successful candidate will be an experienced Reservations professional within a Hotel or wedding and event background.
Responsibilities of the Reservations Manager Job include:
1. Manage the day-to-day operations of the Reservations office
2. Train, develop and supervise reservations staff
3. Manage Reservation bookings for all rooms including reservations, amendments, cancellations and general enquires
4. Ensure bookings are managed to maximise sales and occupancy
5. Ensure all correspondence is managed in a timely, accurate and efficient manner
6. Work closely with the Wedding Events Team and Housekeeping to ensure all guests requests are met and communicated to all departments
7. Oversee and ensure the smooth and accurate flow of information within the department and throughout other departments at all times
8. Deal with customer complaints in line with company policy
Requirements for the Reservations Manager Job include:
9. Previous experience as a Reservations Manager or Supervisor within a 4/5* property
10. Excellent attention to detail and the ability to work in a fast-paced environment
11. Working knowledge of a Property Management System (Hotsoft) would be desirable though not essential
12. Excellent attention to detail.
13. Excellent customer care and communication skills
14. Good team leader and ability to lead and motivate the Reservations team
15. Confident in communicating with a wide range of people, both internally and externally
16. Must have excellent written & spoken English
17. Full driving license and transport is essential due to the rural location of the venue
Benefits of the Reservations Manager Job include:
18. A highly competitive starting salary
19. Share of service charge and gratuities
20. Consistent career progression within a high end wedding venue.
If this is an opportunity, you may be interested in then please don't hesitate to get in touch via the link with an up to date CV or reach out to Neil our specialist Hospitality Consultant on 0876256793 in total confidence.
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