As a key member of the hotel management team, the Deputy General Manager will assist the General Manager in ensuring the smooth and efficient running of the Hotel, maintaining high standards at all times.
Key Responsibilities
* Liaise with Heads of Departments to support daily operations and assist with budgeting and forecasting.
* Oversee the overall running of the operation to achieve four-star standards.
* In the absence of the General Manager, manage the business in accordance with policies, strategies, and standards set.
The Deputy General Manager will work closely with the General Manager to develop and expand the food and beverage business and improve conference revenue. This includes:
* Forward planning for the business.
* Maintaining correct staffing levels.
* Ensuring the hotel reaches expected service standards through a motivated and well-organised team.
Auditing and monitoring standards to ensure guests receive high-quality service throughout their stay. This includes:
* Improving control, procedures, and systems throughout the hotel.
* Ensuring SOPs are implemented in all departments and training is carried out to maintain consistent standards of service.
The Deputy General Manager will also be responsible for facilities management, motivating and coaching the team, and developing senior team members to create a positive training ethos within the hotel. Additionally, they will oversee risk management and health and safety, assist with KPIs to drive business, and carry out duty management shifts.
Requirements
* Experience in Hotel Operations in Ireland, with strong food/beverage and rooms knowledge at Deputy/Operations Manager level.
* Natural leadership skills, excellent communication skills, and a warm outgoing personality with a good presence on the floor.
* Solution-oriented and able to work independently.
* Possess very high standards and attention to detail.
* Flexible with an ability to multitask.
Previous experience in managing a team at Operations and or Deputy General Manager level is essential. The ideal candidate will be standards-oriented and committed to raising the level of service in the hotel.
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