Overview
ibex. is looking for a Senior Network Engineer who has experience with WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN (DNS, IP Addressing, QoS, Spanning Tree, Multicast), Cisco Catalyst switches, Cisco ISR/ASR routers, and can provide Tier-1/2/3 support to diagnose and resolve escalated issues.
Responsibilities
* Troubleshoot and provide Tier-1/2/3 support to diagnose and resolve escalated issues that may cause service degradation or interruption in the connectivity of Data Center, DR, Regional Hubs, and all branches.
* Oversee network infrastructure and handle new tasks independently.
* Perform network maintenance and system upgrades.
* Monitor performance and ensure system availability and reliability.
* Monitor resource utilization, trending, and capacity planning.
* Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
* Select and implement security rules, policies, and procedures in conjunction with the company’s security team.
* Liaise with internal/external teams for problem resolution.
* Handle network queries received from operations (end users).
* Maintain network tools and applications like Orion, TACACS, and Configuration Backups.
* Join bridges, manage trouble tickets, and respond to network queries.
* Coordinate with carriers.
* Configure and install various network devices and services (e.g., routers, switches, firewalls, VPNs, etc.).
Qualifications
* Master's or Bachelor's degree in computer science or engineering.
* 4 to 5 years of experience with WAN protocols (BGP, EIGRP, OSPF), LAN/WLAN (DNS, IP Addressing, QoS, Spanning Tree, Multicast), Cisco Catalyst switches, Cisco ISR/ASR routers.
* Knowledge of NG-Firewalls (Multi-vendor, Cisco ASA, Palo Alto, Fortigate) and security products/practices – ACLs, Firewalls, VPN, etc.
* Knowledge of wireless access controllers and access points.
* Project experience implementing core infrastructure, networking, and cloud-based services for business teams or consumers.
* Experience in SDN/SD-WAN and public cloud security products/practices – ACLs, Firewalls, VPN, etc.
* Expertise in routing, switching, and VPN troubleshooting, with an understanding of WAN and internet multi-homing architecture.
* Experience in security audits, network patching/upgrades, and network security compliance policies.
* Familiarity with ITIL and enterprise change management.
* Operational excellence with knowledge of ITIL practices.
* Strong experience with NG-Firewalls (Multi-vendor, Cisco ASA, Palo Alto, Fortigate).
* Proficiency in Cisco IOS, Cisco ASA/Palo Alto (Firewall), Fortinet Wireless, Solar Winds, and/or other network management utilities.
* Team management skills.
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