Role Overview
About Turas Nua
Turas Nua is a leading provider of employability services in Ireland, delivering intensive and targeted support to individuals who are unemployed or underemployed.
We are seeking a skilled Caseworker to join our team, working between our Kilkenny and Carlow offices. As a Caseworker, you will be responsible for managing a caseload of clients, coordinating internal support specialists and external organisations to provide a personalised support service.
You will work with clients referred by the Department of Social Protection, providing one-to-one advice and support to guide their progress towards sustainable employment.
Key Responsibilities
* Develop and manage robust case management plans for each client, working towards full-time employment.
* Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including job search support when needed.
* Identify and recommend training solutions to meet client learning needs.
* Maintain strong knowledge of the local labour market and facilitate workshops and group-learning presentations.
* Achieve contractual key performance indicators (KPI) targets and ensure accurate recording of client interactions.
Person Specification
We are looking for a dynamic and adaptable individual with:
* Strong case management capabilities, including decision-making, relationship-building, and problem-solving skills.
* The ability to build rapport and trust with clients from diverse backgrounds.
* High self-motivation and the ability to work in an office and remotely as part of a team.
* Excellent administrative skills, including data entry and remote working technology.
* Fluent written and spoken English.
Requirements
* Leaving Certificate or equivalent qualification.
* Minimum three years' experience in a customer-focused, target-driven environment.
* Strong IT skills and experience with Microsoft Office and CRM systems.