Job Title: Manager in Training
To train & develop in a Winemark trainee management role with the aim of successfully integrating into the business as a full-time manager.
Duties and Responsibilities:
* Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers' needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs
* Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products
* Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration
* Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards)
* Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required
* Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs
* Committed to setting and maintaining high store and personal standards, with excellent merchandising skills
* Encourages team effort, builds cohesion and maintains motivation
* Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals
* Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store
* Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs
Criteria:
* Experience: Minimum 1 year's experience within a similar retail or customer service environment. A valid driving license plus access to a car.
* Qualifications: Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR Minimum 1 year previous supervisory or management experience in a retail or customer service environment.
* General Skills/Attributes: Ability to communicate clearly and effectively through oral and presentational skills as well as excellent writing skills. Strong communicator on many levels from dealing with customers on an operational level to successfully being able to communicate & build good working relationships with peers, senior managers & line staff.
Training Process:
The successful applicants will commence a comprehensive training programme enabling them to successfully transfer into the role of Manager at the end of the training period. The training period is anticipated to last approximately 12 months and will depend on the candidate's individual progression.