Department: Reservations
Reports To: General Manager
Job Summary:
Park Hotel Kenmare is seeking a highly motivated and detail-oriented Reservations Manager. This role is integral in managing reservations operations, optimising room revenue and ensuring a seamless booking experience in alignment with the hotel’s luxury brand standards. The ideal candidate will have a strong background in high-end hospitality properties, exceptional organisational skills and a passion for delivering unparalleled customer service.
Responsibilities:
* Oversee and manage the reservations department to ensure seamless and efficient booking processes.
* Maintain the highest level of guest customer service and care, ensuring all reservations inquiries (phone, email, online) are handled professionally and efficiently.
* Implement and oversee revenue optimisation strategies in collaboration with the Accounts team.
* Ensure accurate room inventory management and coordinate with the Sales, Front Office and Revenue teams to maximise occupancy and revenue.
* Train, mentor and lead the reservations team to uphold the hotel's standards of excellence.
* Monitor and analyse reservations data to identify trends, forecasting demand, adjusting pricing strategies accordingly.
* Maintain knowledge of hotel services, amenities and promotions to effectively upsell and cross-sell.
* Ensure compliance with hotel policies and industry standards, maintaining accuracy in all reservations-related transactions.
* Foster relationships with VIP guests, travel agencies and corporate clients to enhance customer loyalty and repeat business.
* Collaborate with the marketing team to implement promotional strategies for various booking channels.
* Address and resolve any guest concerns related to reservations in a timely and professional manner.
Qualifications:
* Bachelor's degree in Hospitality Management, Business, or a related field preferred but not essential.
* Minimum of 3-5 years of experience in a luxury hotel reservations or front office environment.
* Strong knowledge of hotel property management systems (Opera, Hotsoft, Guestline, or a similar PMS and CRS).
* Proven track record of revenue management, pricing strategies and yield management.
* Excellent communication, leadership and interpersonal skills.
* Detail-oriented with strong organisational and analytical abilities.
* Ability to work under pressure while maintaining a high level of professionalism.
* Proficiency in Microsoft Office Suite and other relevant software.
Additional Information:
* Use of our pool/gym facilities.
* Discounted rates at Park Hotel Kenmare.
* Discounted rates at other Relais & Chateaux properties.
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