Job Title: Service Support Centre (SSC) Administrator
Overview:
The Service Support Centre (SSC) is a dynamic environment that operates a support facility for all departments within the company. The SSC processes all work requests and performs a large administrative function for the business.
Main Responsibilities:
* Provide administrative and systems support to ensure the daily operation of the SSC and facilitate the coordination of services within the SSC.
* Ensure all collated appropriate information from incoming calls, emails, mail, and verbal communication is correctly and completely entered into the CAFM system or appropriate system as required.
* Follow up and reconciliation of all incoming documentation and information to support effective closeout of all open/outstanding works.
* Running reports on CAFM to monitor work order status - billing all work approved work orders in a timely manner.
* Periodic review of WIP files received by accounts and prompt action taken on closing and billing all open work orders.
* Coordination and scheduling of maintenance tasks for the mobile team and specialist contractors for PPM and reactive.
* Generation of all reporting requirements as per individual Client service level agreements.
* Collate and produce weekly and monthly reports from the CAFM system for management and clients.
Requirements:
* Excellent working knowledge of Microsoft Excel, Word, Outlook essential, and other software programmes.
* Proactive and enthusiastic approach essential coupled with a professional demeanor.
* Effective problem solver.
* Must exhibit the following behaviours:- Leadership Building relationships Excellent communications skills Customer & Stakeholder focus Ability to embrace new systems and procedures as they are implemented.
* Third level qualification is desirable but not essential.
* 2 or more years experience in working in a Service Support Centre or similar dynamic environment within Facilities environment or similar.
Working Pattern:
Monday to Friday, from 9 AM to 5:30 PM.