Operations Administrator - 10 Month Contract
Job Summary
Zurich Life Assurance plc is looking for an Operations Administrator within the Scheduled Operations area of the business to focus on understanding and responding to what matters to customers. We are looking for a highly motivated individual with excellent communication skills. Successful candidates will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans.
This role may be available part-time or full-time. We recognize that sometimes the best candidates aren't available full-time. Please talk to us at the interview about the flexibility you may need.
Your Role
As an Operations Administrator, your main responsibilities will include, but are not limited to, the following:
1. Ensuring that our customers come first.
2. Processing all client/member requests through the new business stage/life cycle of their policies, ensuring requests are processed in accordance with product rules and the company's processes and procedures.
3. Dealing with clients/members, brokers/employers, and other stakeholders over the phone.
4. Handling complaints.
5. Interacting with other areas of the business (e.g., Sales, Propositions, Compliance) to improve operations.
Your Skills and Experience
As an Operations Administrator, your skills and qualifications will include:
1. Good working knowledge of Microsoft Word and Excel.
2. Third Level Qualification in a relevant area.
3. Significant progress towards a relevant professional qualification that meets Central Bank Minimum Competency Requirements.
4. Previous administration experience (an advantage).
5. Excellent attention to detail.
6. Excellent interpersonal skills.
7. Ability to work in a dynamic team environment.
8. Well organized, results-driven, and capable of working to tight deadlines.
9. Good communicator with excellent interpersonal skills.
Additional Information
Primary work location is Blackrock, Co. Dublin.
If you value an exciting and varied working environment and meet the above requirements, our recruiter is looking forward to receiving your application by clicking on the button "Apply online".
Who We Are
Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.
Zurich is a strong brand with 53,000 employees worldwide, helping customers in 210 countries and territories to understand and protect themselves from risk. We offer our employees flexible working models and opportunities for further training & development. As a Zurich employee, you benefit from numerous advantages and a strong culture characterized by acceptance, diversity, and team spirit.
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together! #J-18808-Ljbffr