This position is ideal for recent graduates seeking a challenging role in cloud computing. At Amazon Web Services (AWS), you will embark on a journey to become an expert in providing world-class support to customers.
As an AWS Support Associate/Engineer, your primary responsibility will be to resolve customer cases through various contact channels, including phone calls, emails, and live chats. You will employ advanced troubleshooting techniques to deliver tailored solutions and drive customer interactions by collaboratively working with them to identify the root cause of issues.
Beyond resolving technical issues, you may also engage in coaching new hires, developing training materials, creating content for the developer community, partnering with internal teams on complex problems, participating in the hiring process, designing tools/scripts to aid the team, or contributing to process improvements and strategic initiatives with leadership.
Key Responsibilities
* Solve customer cases through phone calls, emails, and live chats
* Apply advanced troubleshooting techniques to provide tailored solutions
* Coach new hires and develop training materials
* Create content for the developer community
* Partner with internal teams on complex problems
The AWS Support team seeks engineers who are passionate about cloud technology, enjoy solving complex issues, and thrive in customer-facing roles. You will work alongside talented individuals who share your enthusiasm for cloud computing and believe that exceptional support is crucial to customer success.
Support Areas
* Artificial Intelligence
* Machine Learning
* Big Data
* Cloud Computing
* Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
* OS (Linux and/or Windows Servers)
* Virtualization (VMware, Xen, Hypervisor)
* Security concepts / best practices
At AWS, we offer competitive compensation packages, including a salary range of $65,000 - $85,000 per annum, depending on experience and location. This role provides opportunities for growth, learning, and professional development in a dynamic and supportive environment.