Data Center Infrastructure Delivery Manager, DCC Communities
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for growing a team and overseeing their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as driving low voltage structured cabling across the Amazon data center platform.
Key job responsibilities
1. Prioritize and assign tasks to data center technicians and operators
2. Manage inbound hardware installation from receiving through deployment stages
3. Manage the installation of cabling infrastructure in a data center environment
4. Guide, train and educate staff on best practices related to all service owner issues
5. Manage tasks and deliverables across small to large-size projects
6. Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
7. Provide weekly reporting to the data center managers
8. Coordinate team resources to support project and delivery needs, including emergency projects, change management, maintenance window support, and potential off-hours and on-call needs
9. Recruit and train data technicians to ensure appropriate staffing levels
10. Host weekly staff meetings
11. Drive compliance to Amazon performance management requirements
Minimum Requirements
1. Bachelor's degree in computer science or related engineering discipline
2. Relevant work experience in Data Center, IT Operations or similar
3. Experience in people management
4. TCP/IP networking, network cabling, structured cabling, optic types, and test equipment experience
Preferred Qualifications
1. Master's degree in engineering, computer science, or a related field
2. Experience working in a Data Center
3. Experience implementing LEAN/6 Sigma methodology (continuous improvement, 5 Whys, Root Cause analysis, etc.)
4. Experience with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices, and IT service delivery principles and best practices
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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