Community Operations Analyst
We are hiring for multiple markets:
Danish, Finnish, Greek, Albanian, Hebrew, Italian, Lithuanian, Thai
Training Provided
Main responsibilities:
* Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
* Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site
* Becoming and remaining knowledgeable about client’s products and community standards
* Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users
* Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience
* Recognizing trends and patterns and escalating issues outside the company policy to the global team
* Identifying inefficiencies in workflows and suggesting solutions
Skills & Competences:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* Strong interpersonal skills, verbal and written communication skills, and most importantly – empathy
* High adaptability and a positive approach to challenges
* Ability to make decisions, prioritize, solve problems, and work as part of a team
* Effective time management & prioritization skills
* Ability to consistently hit KPIs on time
Language Skills:
* Fluent level of market language in oral and written communication, with in-depth understanding of culture and social trends in the region
* Advanced level of English (C1)
Contract: Full-time, permanent with Covalen Solutions
Compensation:
* €29,700 per year as base salary
* *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am.
* Free meal (lunch or dinner) on site
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive training and access to CPL's Wellness Programme
* Tax Saver and Bike-to-Work Scheme
Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Location: Dublin 18, Sandyford, Dublin South
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
* Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.
Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
Why apply?
* Chance to work within a multicultural and diverse team
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
* No shift rotations – fixed working schedule
* Meals on-site, private healthcare, and pension contribution
* No previous experience required – full training is provided!
Apply today, or for more information contact me at Susanne.Mannion@cpl.ie
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