**Job Title:** Home Care Coordinator
We are seeking a highly organized and detail-oriented Office Coordinator to aid the day-to-day operations of our office. The ideal candidate will be responsible for ensuring that office functions run smoothly, managing administrative tasks, and supporting all office staff with various operational needs.
**Key Responsibilities:
* Allocate care staff to customers so that care is delivered on time, safely and in line with customer wishes.
* Coordinate care assistants' schedules daily, using the rostering system, and address any operational issues arising from customer care calls.
* Provide administrative support to all areas of the office, including general office duties, preparing reports, and coordinating meetings.
* Serve as the first point of contact for care staff & clients, answer phone calls, respond to emails, and manage incoming and outgoing mail.
* Assist in the recruitment process.
**Duties and Accountabilities:
* Answer incoming calls in a friendly, professional, and knowledgeable manner.
* Coordinate care assistants' schedules daily, using the Bluebird Care rostering system.
* Maintain accurate records, organize files, and update databases as needed.
* Liaise with the Coordinator & Supervisor to ensure sufficient care staff with the right skills mix are recruited to meet the business needs.
* Process changes to customers' care and support, ensuring there is sufficient cover to deliver care and support on time.
* Use IT systems to allocate care staff to provide care and support to customers.
* Provide administrative support to all areas of the office, including general office duties, preparing reports, and coordinating meetings.
* Take part in the out-of-hours emergency on-call rota after receiving full training and being assessed as competent to provide guidance and advice in emergency situations.
* Work with the office team to maintain up-to-date electronic and handwritten records, including staff files, supervision records, KPIs, care assistant, and customer records.
* Record, report, and act upon accidents, incidents, complaints, and compliments.
* Keep information about customers and their families secure and confidential.
* Direct care assistants and provide clear and unambiguous instructions.
* Communicate with customers and/or their chosen representatives about their care and support, taking account of different communication needs and levels of understanding in a courteous and professional manner.
* Inform customers about any changes to their carer, time of call, or other schedule changes, and record when and to whom the changes have been communicated.
* Understand customer needs and escalate concerns identified to the clinical nurse manager.
* Work flexibly as part of the team and apply policies and procedures at all times.