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We’re looking for people who are determined to make life better for people around the world.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world.
Eli Lilly Cork is made up of a talented diverse team of employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. In-house People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!
Purpose
The Manager - P2P Disbursements is responsible for evolving our payment platforms and processes through innovative approaches whilst maintaining upper quartile performance metrics.
Responsibilities:
* Lead and drive operational excellence on payment processes on a day-to-day basis.
* Serve as a “go-to” information and guidance resource for other team members on all aspects of the Disbursements process.
* Provide support to the P2P management by addressing front-line technical disbursements queries from the team and Affiliate contacts.
* Manage troubleshooting, issue resolution, and escalation for process points of failure, improvement, and adoption issues in the disbursements space.
* Own the end-to-end P2P disbursements process, including governance of Lilly’s main banking partners as it pertains to P2P disbursements.
* Manage, govern, and complete all daily tasks identified as part of the payments process.
* Process manual payments and complete documentation for SAP processing and bank transfer, dealing with multiple currency bank accounts and working closely with our banks.
* Leverage expertise and partner across Treasury, Corporate Finance, Investment Banking, tax, legal, and GBS Finance teams to ensure risk and exposure is understood, minimized, and business needs are met timely.
* Own the Cash in Transit process for disbursements.
* Support the overall disbursements team by demonstrating flexibility in providing cover for team members and training of new team members.
* Maintain and update all relevant documentation.
* Work in close partnership with IT and technical teams for technical improvements and issue resolutions.
* Review key metrics and communicate to stakeholders to ensure KPIs are being met while identifying and implementing initiatives to improve.
* Be a point of contact in GBS for global P2P projects.
* Liaise with the management team to ensure projects are aligned with GBS P2P vision.
* Perform quality reviews, root cause analysis, and resolve issues.
* Build strong working relationships with local controllers, Treasury, IT, technical functions, and other GBS functions.
Compliance
* Demonstrate a strong compliance-oriented mindset and help to build a strong compliance culture.
* Familiarize with all applicable process documentation and training materials to ensure you operate in a fully compliant manner and mentor the Disbursements Analysts to maximize compliance.
* Ensure ownership for all applicable Sox and Operational controls for your area.
* Understand and follow all compliance policies, laws, regulations, and Lilly’s Red Book.
* Ensure adherence to all document retention requirements in line with Lilly Global Record Retention Schedule and any applicable local legal requirements, including filing, storing, archiving, and destroying documents at the end of the record retention period.
* Comply with any corrective actions.
* Cooperate with investigations, monitoring, and audits.
People & Customers
* Actively work with team members, business partners, and external customers to build effective working relationships.
* Demonstrate excellence in all interactions with our GBS internal customers and business partners.
* Focus on measuring and improving our customer’s experience with the GBS.
* Demonstrate a strong Continuous Improvement-oriented approach and help to build a strong Continuous Improvement culture.
* Actively work with the core team members and Global P2P team to drive improvements for processes.
* +3 years SSC/GBS P2P experience (Treasury and payments).
* Qualified Account (preferred).
* General business/functional knowledge.
* Advanced proficiency in using Microsoft Office software (Excel, Word, etc.).
* Strong interpersonal, written, and oral communication skills.
* Strong analytical skills.
* Strong research and issue resolution skills.
* Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
* Able to work under pressure, juggling short deadlines, multiple priorities, and concern for maintaining standards.
* Flexibility to change.
* SAP Experience.
* Bank Portal Experience.
* Data Analytics and automation orientation.
* Compliance and controls experience an advantage.
Note: When applying internally for a position, your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
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