SAP Customer Engagement Advisory iXp Intern
The SAP Internship Experience Program is a global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. It is designed to give you a project-driven experience, where you will gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
Key Responsibilities:
* Support customer-facing role colleagues and their customers through their outcome success plans by providing expert advice and guidance.
* Be skilled in and deliver CEA services.
* Create and drive appropriate customer-specific engagement plans based on business needs and supported by the CEA offerings.
* Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
* Work in partnership with internal teams to identify and drive customer initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
* Provide timely updates and knowledgeable answers in a positive and fair manner.
* Deliver with a customer-first/ONE SAP mindset.
* Use/transform popular customer use cases into repeatable 1: many essential service plans.
* Engage in and support the creation of 1: many essential service plans.
What You Bring:
* University degree (Bachelor's or higher) in Computer Science, Business Administration, Economics, or a related field.
* Professional and/or academic experience in leadership roles or as a key contributor to projects and initiatives.
* Proven ability to deliver customer-centric solutions, both for internal and external clients.
* Collaborative approach, working closely with internal teams to identify and drive customer success initiatives, fostering strong relationships within SAP's cross-functional teams.
* Familiarity with SAP technologies, applications (on-premise and cloud), and support tools.
* Experience working with diverse cultural backgrounds and international teams.
* Proven ability to manage multiple tasks and projects with shifting priorities.
* Fluency in English (written and spoken).
Meet Your Team:
As part of the Customer Services & Delivery (CS&D) organization, the Customer Engagement Advisory (CEA) unit delivers advisory to customers directly or through their related front roles to drive foundational technical adoption of our solutions. Our ultimate objective is to continuously improve customer satisfaction, foster their success in the cloud, and help them become intelligent enterprises.
Bring Out Your Best:
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
We Win with Inclusion:
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.