Here at Paul Byron Shoes, we are currently recruiting enthusiastic and talented Omni Channel Customer Service Specialists to join our fast-growing and dynamic Head Office Team. Working with our E-commerce and store teams you will be instrumental in developing and maintaining high levels of customer engagement and satisfaction while also participating in ad-hoc projects assigned by the Website Manager.
This role is mid-week work only with no weekends available.
Responsibilities:
1. Provide customer support via email and telephone.
2. General administration.
3. Provide relevant advice to customers primarily by phone but also through other communication channels as required - including email, web chat and social media platforms.
4. Be a key member of the Web Team, focused on optimising customer experience to drive digital conversion.
5. Develop a good working knowledge of the stock, working in conjunction with other e-commerce staff and warehouse managers.
Requirements:
1. Previous Customer Service Experience preferred.
2. Strong attention to detail and processes.
3. Organised - able to work to deadlines under pressure.
4. Strong interpersonal and communication skills - capable of working closely with many different areas of the business.
5. Knowledge of Klaviyo marketing tool an advantage.
6. Proficient in IT Skills - Excel, Word, PowerPoint.
Job Types:
Part-Time, Permanent
Pay:
DOE
Expected hours:
Minimum 20-37.5 per week
Benefits:
1. Employee discount
Schedule:
1. Monday to Friday
Experience:
1. Customer Service: 1 year (preferred)
Work Location:
In person
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