Job Purpose Summary
The main goals of the Credit Management Services team are:
* To provide expert Risk Management to increase sales while protecting the company from unnecessary commercial risks.
* To collect outstanding balances in a timely manner, thereby maximising profits and funding future sales.
* To review customer deductions and remove negative cash flow implications and risks to the business.
The primary focus of this role will be to assist in reducing overdue debtor balances on an ongoing basis in line with monthly targets and to participate in the timely collection of balances owing to the company.
Key Responsibilities
* Monitor and respond to unassigned emails received via the Credit Helpdesk from internal and external customers within agreed guidelines and SLAs.
* Manage a workload of low-value/risk accounts as the main point of contact.
* Complete credit reviews, chase payments, etc.
* Drive query resolution through close liaison with all other internal departments.
* Review/upload/download information/files from customer/bank portals and enter/save information on to agreed systems or folders as per guidelines and SLAs.
* Enter and save specified text to CMS systems and files as per agreed guidelines and SLAs.
* BUILD EXCELLENT RELATIONSHIPS WITH CUSTOMERS AND ACCOUNT MANAGERS.
* FACILITATE CREDIT CARD PAYMENTS FROM CUSTOMERS WHO HAVE NO AGREED CREDIT LIMITS.
* Perform ad-hoc duties or tasks as required.
* Post and allocate payments.
* Escalate queries when and where required.
Additional Responsibilities
* BASIC TO INTERMEDIATE EXCEL SKILLS & GOOD WORKING KNOWLEDGE OF OUTLOOK.
* Numerate with an excellent ability to analyse large data sets.
* EXCELLENT ORGANISATIONAL AND TIME MANAGEMENT SKILLS ARE VITAL.
* ACCURACY AND ATTENTION TO DETAIL ARE ESSENTIAL.
* ABILITY TO WORK AS PART OF A HARD WORKING TEAM TO MEET DEADLINES AND TARGETS.
Core Competencies
1. PASSION AND DRIVE TO EXCEED EXPECTATIONS ON A DAILY BASIS.
3. KEY TRAITS: CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.