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Administrative Support Specialist, Dublin
Client: Trapeze Group Europe / UK
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: c00e6b634ab3
Job Views: 2
Posted: 02.04.2025
Expiry Date: 17.05.2025
Job Description:
Trapeze Group is part of Modaxo and is the leading software supplier to the public transport industry. From buses to trains to taxis, our systems help to make public transport a safer, more convenient and pleasurable experience. As an employer, we are committed to cultivating a friendly and exciting working environment, with a huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business, combined with the expected advantages of working for a far larger employer: great benefits, dedication to identifying talent, and huge investment in staff development.
We are recruiting for the role of Administrative Support Specialist to support a recently won contract with the National Transport Authority (NTA), based in Dublin. You will join our Operations Team, reporting to the Operations Manager. The position will be based in the client office in the centre of Dublin (hybrid working model).
Responsibilities:
The primary purpose of the role is to build great relationships with the public transport Operators across the whole of Ireland in order to collate a high-quality central database. This data will be used for passenger-facing outputs on the web, apps, and at bus stops. You will use Trapeze’s software tools to measure, process, and improve the quality of data according to a set of defined procedures. The role also involves working closely with the NTA internal stakeholders.
1. Build strong relationships with the NTA and external providers of data.
2. Follow documented procedures for the processing of complex data.
3. Use Trapeze’s software solutions to generate supplemental data.
4. Manage any faults within the data and processes in line with the SLAs in place between Trapeze and the NTA.
5. Apply a creative and analytical approach to resolving data and process errors.
6. Generate monthly reports back to the Business Unit covering topics such as adherence to KPIs, performance, quality testing, and internet usage statistics.
Additionally, you may be required to:
1. Generate technical documentation, such as procedures or manuals.
2. Contribute to software testing and deployment.
3. Make suggestions to improve the quality of data and processes.
Skills and Experience:
1. Help Desk – Customer Service experience.
2. Experience in being at the front line, or a first point of contact for customer queries, updates, and incidents.
3. Stakeholder Management.
4. Familiar with liaising with key customer contacts and 3rd parties for updates and SLA/KPI Management.
5. Project coordination/ Team coordination.
6. Ability to understand the flow of multiple moving parts and delivery timelines.
7. Budget Management.
8. Ability to understand and manage expectations where extra costs of work could be incurred, seek approval from management for sign off.
9. Meeting SLA’s / KPIs.
10. Service management principles and practice.
11. Excellent all-round IT skills, including MS Office.
12. Familiarity with managing complex data (either through spreadsheets or specific product knowledge).
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