Job Opportunity: Team Leader
A chance to develop your skills and knowledge of Irish and European food production and culture. Our in-house training and practical experience will help you achieve your goals.
As a Team Leader, you will be responsible for guiding individuals and leading the team to achieve objectives.
The successful candidate will understand the importance of working with and promoting artisan food producers.
Key Responsibilities:
* Managing and directing the team (cheesemongers), allocating tasks, managing breaks, monitoring standards of work, training new team members, rostering using dedicated software
* Fostering a positive work environment of outstanding teamwork, mutual respect, and exceptional morale
* Following established procedures for HACCP, cleaning routines, food safety, and workplace safety; ensuring all areas are kept extremely clean and tidy
* Maintaining appropriate levels of stock, placing orders, processing deliveries, dealing with queries from Sales and Warehouse
* Supervising promotions, tastings, supplier visits
* Serving customers, dealing with customer queries, complaints, returns, special requests
* Modeling and delivering exceptional standards of customer service
* Quality control: assisting in dealing with quality issues, handling Supplier Feedback process, communicating with Sales and Warehouse regarding quality and food safety issues
* Collaborating with the Retail Management team and other Team Leaders on day-to-day matters and strategic projects
* Developing and maintaining a good working relationship with host store management team
Requirements:
* At least 1 year's experience in a similar role preferable
* Minimum 2 years' experience in a food retail environment
* Excellent knowledge of Irish and European farmhouse cheese
* Previous experience supervising a team desirable
* HACCP trained
* Excellent customer service and communication skills
* Organised and calm under pressure
* Available 40 hours per week including weekends