French Customer Service Specialist required with 2 years plus experience in customer service/order management function. Permanent. Galway city. Hybrid.
The Customer Service Specialist will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team, and logistic support for both our internal and external customers.
Responsibilities:
* Process all orders received via CRM system.
* Communicate proactively with internal and external customers regarding order status.
* Review and maintain customers' open orders on a daily basis.
* Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.
* Collaborate with other departments to ensure accuracy of data maintained on SAP.
* Keep customer account changes up to date and communicated to the commercial sales team.
* Stay informed on products, inventory levels, special requirements, and promotions communicated from various departments to support the delivery of excellent customer service.
* Communicate regularly with the Team Lead regarding all changes, issues, and potential concerns with any customer accounts.
* Work with the central warehouse and/or supply chain team regarding inventory, escalations, and customer inquiries.
* Comply with and execute applicable Quality Management System (QMS) processes to support the delivery of an excellent customer experience.
Requirements:
* Previous customer service experience desired, preferably in the healthcare industry but not essential.
* Fluency in French and English essential.
* Fluency with an additional language would be advantageous.
* Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.
* SAP or other ERP system experience is a significant advantage.
For a confidential discussion and more information on the role, please contact Noeleen Stewart.
noeleen.stewart@collinsmcnicholas.ie
091-706712
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