Customer Care ExecutivePermanent Contract (37.5 hours P/W)At Three Ireland, Customer Care Executives have a key contact with
our customers, they’re the voice of our organisation. Join us, and Be
PhenomenalEach
day is filled with customers, each with different needs and challenges. Working
tirelessly to provide a stellar experience while resolving issues, as part of
our Care team you’ll need to be happy keeping several plates spinning and be
adaptable and resilient in a fast-paced workplace. In a team of like-minded individuals,
your charm and friendly demeanour will keep customers happy. Bring us your
character, warmth and attention to detail, and you’ll get to be
unapologetically you in a team of friends.Since we set foot in Ireland, we’ve done things differentlyInvesting
in infrastructure, we built a network that now connects 2.2 million customers
nationwide, carrying more data than all of our competitors combined. We take
the script and rip it up, we’re a big-hearted energetic bunch, striving for a
better-connected life. We encourage our employees to face their weaknesses, to
really open themselves up to new challenges and projects in a super-charged and
rich learning environment. We want you to become the best version of yourself.Join us as a Customer Care ExecutiveA
natural with people, you’ll provide front line support to customers by handling
inbound and outbound calls, dealing with customer billing and service queries
and ensuring customers are fully aware of all value product and service
offerings. Friendly and professional, you’ll take ownership of every enquiry to
get the best outcome for the customer, driving service excellence. You’ll need
to be experienced, with strong sales skills, and able to quickly build rapport
with your customers. A great communicator, you’ll be part of a friendly and
ambitious team and be ready to play your part in its success. Results-motivated
with commercial awareness, you’ll be skilled at managing your time and
multi-tasking.What else it involves Driving service perfection as a member of the Customer Care Centre.You will actively offer additional products and Services to customers and retain customers at risk of Churn.Deliver high levels of performance, customer service and the ultimate experience for customer base.Working with your Team and Team Leader to support an inspiring environment culture where the customer is at the heart of everything we do.Taking ownership of customer issues and use initiative when problem solving.Listening to and understanding customer`s needs and respond accordingly.Providing the best possible experience to customers on every call.Instilling a strong customer focused mind set within the team to both ensure adherence to SLA’s and delivery of an extraordinary customer experience to our customers.Dedicatedly handling any anticipated critical issues.You will Provide a single point of contact for all enquiries.Taking ownership of customer issues and use initiative when problem solving.The skills we're looking forAble to handle the demands of a Queue based environment.Experience in similar Customer Service environment.Strong sales skills with an ability to gain customer dedication in areas such as re-contracting, fixed selling and up-selling of additional services.A self-starter who has a demonstrated capability and maturity to take ownership of their own development.Flourishes with working in a team and supporting others to achieve goals.Attention to detail and high work standards in support of accurate, precise delivery.Excellent Interpersonal and communication skills.Excellent organisation and time management skills.Results based with a focus on customers and the delivery of sales and service KPI`sBenefits of Working at ThreeCompetitive salary, commission (sales through service incentive)Annual bonus & equal employer pension contribution25 days holidays plus 2.5 company daysAnnual Leave buy or sell (buy or sell up to 5 days AL each year)Healthcare Insurance through our flexible benefits programmeLife assurance, phone & laptop, subsidized canteenAccess to learning & development toolsFree ParkingThere’s a lot more to us than meets the eye.You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #JobsAt Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!