Job Overview
As a Sales Advisor within our branches, you are pivotal to the success of the business. You will build relationships with trade customers on a regular basis both in person in the branch and over the phone, aiming to win new business and cement relationships with existing trade customers ultimately delivering on our customer promise.
Why Work for Us
We are a people-first organisation, where colleagues come first. The customer is at the heart of everything we do, and we put our colleagues at the forefront of our business.
We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities
* Build relationships with customers aiming to win sales, improve margin, and provide excellent customer service within the branch.
* Become an expert in LKQ Euro Car Parts product offerings to customers and be seen as the trusted advisor.
* Work collaboratively with other areas of the branch to ensure customer needs are met.
* Ensure all call backs are completed in a timely manner.
* Work closely with internal teams across the business to understand products and stay ahead of customer needs.
* Work with the Warehouse Supervisor to understand customer returns and reduce return rates by building better relationships with customers.
* Utilize relevant business data to understand opportunities across all customer bands and product groups.
Skills and Experience
* Great communication skills to develop customer relationships and drive connectivity.
* High levels of focus, energy, and drive.
* Good business acumen to deliver best-in-class service and establish customer experience excellence.
What We Offer
* Pension
* 22 days annual leave
* Hapi benefits
* Retail discount
* Staff discount
* Genuine career progression
* Access to a 24-hour Employee Assistance Programme, offering financial and wellbeing support