Cloud Support Engineer
Ambassadors of Cloud Computing:
We are a team of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.
Key Responsibilities:
* Learn and use groundbreaking technologies.
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with AWS teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Database Expertise:
This role supports our services that focus on Databases technologies including RDS (Aurora, SQL Server, MariaDB, MySQL), Database Migration Services, Lightsail, and more.
Basic Qualifications:
* Administration experience with one of the following Database engines (SQL Server, MySQL, MariaDB, Amazon Aurora).
* Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and related services (Active Directory).
* Experience with Networking and troubleshooting (TCP/IP, DNS, routing, firewalls or LAN/WAN).
Preferred Qualifications:
* Experience with Database troubleshooting and performance tuning.
* Experience with setting up monitoring/alarming for Database environments.
* Experience with Database migration and ETL.
* Experience with query analyzers and query tuning/slow query optimization.
* Knowledge of AWS and Cloud Computing concepts.
* Experience troubleshooting the full application stacks from Operating system through to custom applications.
About Us:
Amazon Web Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.