Sales Consultant
Hours: 40 hours over 5 days, working any 5 out of 7 days including bank holidays and weekends.
Salary: Basic salary up to €23,800 per annum with the opportunity to earn commission and rewards.
The Company:
Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.
About this role:
We are looking for a luxury Jewellery Sales Consultant to join our successful sales team based in Cork. Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.
How you’ll contribute:
* Client Engagement and Consultation: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.
* Product Knowledge: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.
* Sales Performance: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.
* Customer Experience: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.
* Brand Ambassadorship: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.
* Collaboration: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.
Qualifications, Skills & Experience:
* Minimum of 1-2 years sales experience in luxury retail, preferably in the jewellery sector, with a proven track record of achieving and surpassing sales targets.
* Experience liaising with high-end clientele is advantageous.
* Confident telephone manner.
* Proactive team player.
* Problem solving: employ critical thinking to identify possible solutions.
* Flexibility: Be able to adapt quickly and efficiently in line with the changing needs of the role.
* Have a keen interest in new software and the ability to learn new systems quickly.
* Excellent interpersonal skills, including exceptional listening, communication, and relationship-building abilities.
* A passion for luxury products and an innate sense of style.
* Strong attention to detail and a keen eye for aesthetics.
* Ability to work in a fast-paced, dynamic environment while maintaining a high level of professionalism.
* A proactive and results-driven attitude, combined with a genuine desire to exceed customer expectations.
Job Type: Full-time
Pay: Up to €12.70 per hour
Expected hours: 40 per week
Additional pay:
* Commission pay.
Schedule:
* 8 hour shift.
* Weekend availability.
Experience:
* Jewellery: 2 years (preferred).
Work Location: In person.
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