Social network you want to login/join with:PA2024276 - Senior Operations Manager, DublinClient:SS&C Technologies HoldingsLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:fb49854f5dc9Job Views:89Posted:21.01.2025Expiry Date:07.03.2025Job Description:About the RoleHybrid Opportunity – DublinWe are currently expanding our Life and Pensions operation in Dublin and are seeking a highly skilled and experienced Senior Operations Manager to join our dynamic team. As Senior Operations Manager, you will have overall responsibility for a new DC Group Pensions service being launched to a new client in September this year. You will lead the setup of the operational team and be responsible for service delivery across the following functions: customer contact (including web chat), back office policy administration, and new business. You will lead a team of 12 individuals, including a contact manager, who will support the delivery of the service.Responsibilities:Responsible for delivery of Operational services to SS&C clients in line with Service Level Agreements and Key Performance IndicatorsComprehensive understanding of the BPO Contract and Service Level AgreementsLead a team of 12 FTE to deliver a best-in-class DC pension offeringPrimary point of escalation for client and internal teamsOversight of all internal and external auditsOwnership of internal and external audit actionsOversight of yearly process and procedure reviewsEnsure that team process transactions compliantly and within industry and departmental standards, making sure that all requirements are met and continuously monitored.Management of workload and work queues, prioritizing tasks to meet both external and internal deadlines, turnaround times, and service standards whilst maintaining an appropriate quality standardRequirements:Holds Accredited Product Advisor (APA) qualification in Pensions, or demonstrates desire to attain qualification within 12 months (SS&C will sponsor)3-5 years experience working in a similar roleExcellent communication and interpersonal skills, with the leadership qualities to positively influence colleaguesWell organized and methodical individual with experience of working to strict deadlinesExcellent verbal reasoning and numeric skillsPresents an appropriately professional image; communicates clearly, concisely, and diplomaticallyProblem-solving and decision-making skills over different levels of problems
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