Refuge Keyworker
At Saoirse Domestic Violence Service we're looking for a Refuge Keyworker to join our team.
Full-time · Refuge - South West Dublin
About the job
The Keyworker is a key member of the Refuge Team reporting directly to the Refuge Assistant Manager, or the Manager. The Key Worker will participate as part of the Refuge team offering support through structured care planning to clients of Saoirse in a non-judgmental, compassionate way and promoting empowerment and confidence building, through a philosophy of ‘self-help and mutual aid’. The Key Worker is expected to work in accordance with Saoirse Domestic Violence Services ethos and values in all aspects of the work.
Main Duties and Responsibilities
Emergency Accommodation & Support: Provide immediate support to women and children fleeing domestic abuse, including emotional and practical assistance.
Care Planning & Client Engagement: Develop and implement structured care plans, empowering clients to lead their own recovery.
Team Collaboration & Holistic Support: Work closely with colleagues and external agencies to ensure a coordinated approach to client care.
Helpline & Confidentiality: Operate the 24-hour Refuge Helpline and maintain strict confidentiality in all aspects of service delivery.
Safety, Hygiene & Maintenance: Ensure a secure, clean, and welcoming environment by enforcing safety protocols, reporting maintenance issues, and assisting with cleaning duties.
Record-Keeping & Compliance: Maintain accurate documentation, adhere to company policies, and health and safety regulations.
Training, Meetings & Advocacy: Participate in team meetings, training, court hearings, and advocacy efforts while upholding the ethos of Saoirse Domestic Violence Services.
Compensation and Benefits
Pension: 7% employer’s contribution through our Pension Scheme (7% of annual basic salary) once probation is passed.
Annual leave/Public Holidays: Entitled to 25 working days annual leave exclusive of public holidays.
Paid Sick leave: available once 6-month probation passed.
Paid Maternity leave: payable after 1 year of service.
Doctor visits: Funding towards 2 Doctor visits per year.
Education Support: Funding towards further education and time off rostered duties where possible.
Employee Assistance Programme: 24-hour support and counselling services available to staff and their families.
Team building days
About you
Qualifications & Experience: NFQ Level 7 in social care or a related field with at least 2 years' experience in social care.
Technical Skills: Proficiency in client databases (Salesforce preferred) and strong IT skills.
Communication & Interpersonal Skills: Excellent ability to engage with clients and colleagues effectively.
Knowledge of Domestic Abuse: Understanding of its impact on women and children, including physical, emotional, and psychological effects.
Risk & Safeguarding Expertise: Strong grasp of risk assessment, risk management, and safeguarding procedures for children and young people.
Relevant Experience: Experience in supported residential services and working with individuals with complex needs is desirable.
Teamwork: Ability to collaborate effectively in a team environment.
Apply for the job
If you are interested in this role, please email apply here with your CV and Cover Letter.
This job description is intended as a summary of the primary responsibilities of and qualifications for this position. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform that may be required either now or in the future.
Due to the volume of applications we receive, it is not always possible to respond to all applications. Only shortlisted Candidates for interview will be contacted. A panel may be formed of unsuccessful candidates from the interview stage, for future roles. Thank you for your interest in our opportunities.
Saoirse Housing Association CLG is an Equal Opportunities Employer
Saoirse Domestic Violence Services (SDVS) provide a range of support services across South Dublin and West Wicklow including our 24-hour helpline (1800 911 221), refuge accommodation, safe house accommodation, child and youth support services, community outreach support, prevention & training and court accompaniment.Our website