Customer Service Representative
We are seeking a highly motivated and organized Customer Service Representative to join our team at GOcharge in Kilkenny. As the primary point of contact for customers, you will be responsible for handling incoming calls efficiently, managing customer queries, and ensuring excellent service.
Key Responsibilities:
* Handle all incoming calls in a timely and efficient manner
* Manage all chargers and ensure they are functioning correctly
* Liaise with electricians regarding new and existing charge points
* Collaborate with sales to ensure smooth order fulfillment
* Organize shipping and delivery of chargers
* Resolve customer queries and maintain positive relationships
* Manage databases and provide weekly reports on orders and stock control
Requirements:
* Minimum 2 years' experience in a customer-focused role
* Advanced Excel skills and proficiency in MS Suite
* Excellent organizational and time management skills
* Able to multitask and prioritize tasks effectively
* Motivated, proactive, and enthusiastic approach
* Possess a full clean driver's license
Benefits:
* Competitive salary: €29,000 per annum, plus bonus
* 20 days annual leave + bank holidays
* Good work-life balance with a positive work environment
* On-site parking available
Additional Information:
* Reside and eligible to work in Ireland
* Full-time position with an expected start date of 06/01/2025